Question 1

What is the minimum order quantity?

Accepted Answer

Minimum orders vary by product: Challenge Coins (50), Belt Buckles (25), Dog Tags (10), Lapel Pins (50), Patches (50), Bottle Openers (25).

Question 2

How long does production take?

Accepted Answer

Standard production is 18 to 21 business days for all products. Rush orders are available case by case for an additional fee.

Question 3

Is there a setup or mold fee?

Accepted Answer

Most products carry a one-time mold fee that covers tooling your custom design: Challenge Coins $150, Belt Buckles $135, Bottle Openers $150, Lapel Pins $40, Patches $30. Dog Tags have no mold fee. On Challenge Coins, Lapel Pins, Patches, Belt Buckles, and Bottle Openers the mold fee is waived on orders of 300 or more.

Question 4

Is design/artwork really free?

Accepted Answer

Yes, 100% free. Our in-house artists will create a full digital proof based on your description. No artwork fees, ever.

Question 5

How does the artwork proof process work?

Accepted Answer

After you send your idea, logo, or rough sketch, our artists prepare a full-color digital proof so you can see exactly how your design will look before anything is produced. You review the proof, request changes, and only approve once it is right. Nothing goes into production until you sign off.

Question 6

How many revisions do I get?

Accepted Answer

Unlimited. We keep revising until you're 100% satisfied. You don't pay until you approve the final design.

Question 7

What file formats do you accept for artwork?

Accepted Answer

We accept AI, EPS, PDF, PSD, PNG, JPG, and most vector formats. Even a rough sketch or description is fine, and our artists handle the rest.

Question 8

Is shipping really free?

Accepted Answer

Yes, shipping is free on all domestic orders. We also ship to APO/FPO/DPO addresses and internationally.

Question 9

Do you offer a satisfaction guarantee?

Accepted Answer

100%. If your coins don't match the approved proof, we remake them free, no questions asked.

Question 10

Can I order coins for non-military organizations?

Accepted Answer

Absolutely. We serve law enforcement, fire/EMS, corporate clients, sports teams, nonprofits, and any organization that wants custom coins.

Question 11

Can you reproduce my unit's insignia or a military emblem?

Accepted Answer

We create fully custom artwork from the design, logo, crest, or reference you send us. We are not an official licensee of any military branch, so you are responsible for having the right to reproduce any official or restricted insignia in your design. Most of our work is unit-specific custom art, and our artists are happy to help turn your idea into a proof.

Question 12

Where are your coins made?

Accepted Answer

Every order is designed in the US and backed by US-based customer service. Production is handled by our trusted overseas manufacturing partner, and we perform quality control at our Florida facility before shipping to you.

Question 13

How do I pay?

Accepted Answer

You only pay after approving your design proof. We accept all major credit cards, PayPal, and purchase orders for government/military units.

Frequently Asked Questions